4.3
8.1K reviews
100K+
Downloads
Content rating
Everyone
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk Android app. Streamline customer queries from multiple channels and answer them easily from your phone.

Freshdesk is an online customer support software by Freshworks Inc. that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.

Key Features:

1. Get a quick overview of your helpdesk. Access all tickets available to you.
2. Prioritize the tickets that need your attention with filters before responding.
3. Manage your support - Set priorities, assign agents, change tickets statuses.
4. Race through routine actions with one-click scenario automations.
5. Delete tickets and block spam right from your phone.
6. Log time spent on a ticket.
7. Stay informed about all updates and changes with push notifications.
Updated on
Feb 8, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 3 others
This app may collect these data types
Location, Personal info and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.3
7.92K reviews
Dee Lucas
October 8, 2023
I had happily used fresh desk for a year. I recently reached out about changing my subscription. This was there weeks ago and still no one had contacted me about resolving this. This latest update also doesn't work well. It notified me about tickets that are auto deleted It never used to do this. The notifications on the app are is empty but my cell phone died dozens of notifications that I need to clear in the app, but can't. Hopefully someone will respond to my emails now.
8 people found this review helpful
Did you find this helpful?
Freshworks Inc
December 31, 2023
Hi Dee, We're sorry to hear about your experience. Please get in touch with us at support@freshdesk.com to resolve any issues and make things right
A Google user
January 17, 2019
The app is just ok. It has limited functionality. I manage our support team and wish there wes more flexibility in which tickets you can pull up (if I just want to see resolved tickets, for example). Also, it would be nice if you could just view solutions without having to search for a specific thing and make edits. I can't really do what I need to do from the app without these features.
5 people found this review helpful
Did you find this helpful?
A Google user
March 18, 2020
Fresh desk app too Basic I would like to able to access my knowledge base on the mobile app and be able to edit the documents in my knowledge base straight from my phone for on the go access. I like the lay out of the website but the app could use quite a few improvements. I understand you didn't want to overwhelm users with too many options in one app but I promise you if their downloading the app they want to have the full experience that your webpage offers.
10 people found this review helpful
Did you find this helpful?

What's new

We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy